Privacy Policy
This Privacy Policy governs the manner in which Basic Copper Inc ("we," "us," or "our") collects, uses, maintains, and discloses information collected from users (each, a "User") of the basiccopper.com website ("Site"). This policy applies to all products and services offered by Basic Copper Inc.
Personal Identification Information
We may collect personal identification information from Users in various ways, including, but not limited to, when Users visit our Site, register, place an order, subscribe to a newsletter, or engage with other activities, services, features, or resources we make available. Users may be asked for their name, email address, mailing address, phone number, and payment information.
We will collect personal identification information only if voluntarily submitted by Users. Users may refuse to provide such information, though it may prevent them from engaging in certain Site-related activities.
Non-Personal Identification Information
We may collect non-personal identification information about Users whenever they interact with our Site. This may include browser name, device type, operating system, Internet service provider, and other technical data.
Cookies and Tracking Technologies
Our Site may use "cookies" to enhance User experience and track aggregate information about Site usage. Third-party cookies may also be used for analytics and advertising purposes. Users can set their browser to refuse cookies or alert them when cookies are being sent; however, some parts of the Site may not function properly as a result.
We may use third-party tracking and advertising tools such as the Meta (Facebook) Pixel, Google Analytics, Microsoft UET (Bing Ads), Yahoo Dot Tags, Pinterest Tag, and similar technologies to better understand how users interact with our site, measure advertising effectiveness, and improve our services. These tools may collect pseudonymous data such as device identifiers, pages visited, and user interactions. This data may be shared with the respective third-party provider in accordance with their own privacy policies.
We also use third-party service providers such as Zendesk for customer support chat functionality and Shopper Approved for collecting and displaying customer reviews. These tools may collect limited personal information or user interactions as necessary to provide their respective services.
Customer Communications and Chat Monitoring
We may record, monitor, or log customer support chat sessions and other communications conducted through our site for quality assurance, training, security, and service improvement purposes. These communications may include chat messages submitted through our Zendesk support system. By initiating a chat or submitting a message on our site, you consent to the recording and use of your communications as described in this policy.
Payment Processing
We use third-party payment processors, including but not limited to Braintree, PayPal, and Apple Pay, to securely process transactions on our site. These providers may collect and store your payment information in accordance with their own privacy policies. We do not store full credit card numbers or other sensitive payment data on our servers. By placing an order, you consent to the transfer of your information to these providers (and any future processors we may use) for the purpose of completing your transaction.
Our website is hosted and powered by BigCommerce, which may collect technical data necessary for hosting and performance optimization. BigCommerce does not access or use your personal information for marketing or advertising purposes unless explicitly permitted.
How We Use Collected Information
Basic Copper Inc may collect and use Users' personal information for the following purposes:
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To improve customer service and Site functionality
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To personalize the user experience
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To process transactions
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To send periodic emails or promotional materials
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To administer promotions, surveys, or other Site features
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To respond to direct communications: If you email us or contact us through our website, we may retain your message, email address, and any personal information you include. This information is used to respond to your inquiry, provide customer support, and improve our services. By contacting us, you consent to the collection and use of this information as described in this Privacy Policy.
How We Protect Your Information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of personal data. Sensitive transactions occur over SSL-secured communication channels and are encrypted.
Sharing of Personal Information
We do not sell, trade, or rent Users’ personal identification information. We may share generic aggregated demographic data not linked to any personal information with our partners and trusted affiliates for business purposes. We may also use third-party service providers to help operate the Site or administer activities, such as newsletters, reviews, or customer service, subject to user consent where applicable.
International Users
Our website and services are intended for users in the United States and are not targeted at, or intended to be used by, individuals outside the U.S. If you are located outside the United States and choose to interact with our site, you do so at your own discretion and acknowledge that U.S. data protection laws may not offer the same level of privacy protections as those in your jurisdiction.
Do Not Track Signals
Our Site does not respond to Do Not Track signals. However, Users may set their browsers to refuse cookies or alert them when cookies are being used.
Third-Party Websites
Users may encounter links to third-party sites. We are not responsible for the practices employed by websites linked to or from our Site. Users should consult the privacy policies of those sites for additional information.
Policy Updates
Basic Copper Inc reserves the right to update this Privacy Policy at any time. The updated date will be noted at the bottom of this page. We encourage Users to check this page periodically to stay informed of any changes.
Your Acceptance of These Terms
By using this Site, you signify your acceptance of this policy. Continued use following any changes constitutes acceptance of those changes.
Contacting Us
If you have any questions about this Privacy Policy, please contact us at:
Basic Copper Inc
8097 Caratoke HWY Suite A
Powell's Point, NC 27966
(252) 491-2812
customerservice@basiccopper.com
Last updated: May 17, 2025